Gamtel/Gamcel inaugurates multi-million dalasi Contact Center

By Samsideen Ceesay The board of directors and management of Gamtel/Gamcel Tuesday inaugurated a multi-million dalasi contact center in Abuko. The center, according to the management of the country’s own telecommunication, is meant to improve customer satisfaction and strengthen professionalism. Speaking at the event, the general manager, Gamtel/Gamcel, Elizabeth Johnson said the official opening of the contact center is the beginning of the new phase of Gamtel/Gamcel. “The contact center will serve as a very important infrastructure for the company. We want to task the staffs of the contact center to represent the institutions with professionalism when they are delivering service to our customers,” she said. She said the management of Gamtel/Gamcel has done its part after building the edifice contact center, saying “it is now the duty of the staff to ensure that the call center realise its potentials”. Meanwhile Sarjo Khan, director of customer services at Gamcel, said the contact center is going to serve as an interactive center between their staff and customers. “Basically the idea is just to satisfy our customers wherever they maybe in the country. It would also address the issues of costumer complaint that we receive on daily basis concerning the fact that their calls are not been picked by our staff,” he said. He continued: “It was because of the system but now having the full fledge modern state of the earth in a contact center any call that comes in would be attended and will be responded accordingly and on time”. “We spent millions of dalasi on this contact center just to ensure that our services are shifted into a new paradigm,” he said. Gamtel/Gamcel company secretary Sarjo Ceesay revealed that it took her company one year to screen the staff of the contact center which means they have the best in terms of training, knowledge and commitment. “I implored on the management to motivate the staffs not in terms of money but organise training that will widen the horizon of the staffs in the contact center”, he said. Malang Bass, deputy managing director, Gamtel/Gamcel emphasised the importance the company attaches to the contact center.]]>